Introduction to Knowledge Management

The book will introduce you to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies, common sense and systems thinking. The textbook format of this fun and exciting introduction to KM makes it both memorable and practical.

• Earn more!
• Grow Your Career!
• Be more creative!
• Build stronger networks!

• Improve ANY business!
• Strengthen ANY team!
• Capture Any Market!
• Create Your own KM Training Class

Learn how America's biggest and brightest companies apply the technologies techniques and principles of KM to drive up creativity, community and productivity. You will find the textbook offers many business cases and group exercises that make it ideal for supplemental KM courses or corporate training.

• Easy to read, user-friendly introduction to Knowledge Management
  
• Full of practical applications for business professionals like you!
  
• An Online Instructor’s Guide is available, with power point slides, case studies, exercises and review questions
  
• Take your Networking skills to the next level!

"As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."

- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc.

"Excellent Book! 
This book was my first introduction to Knowledge Management. Truthfully, I could not be more pleased! I'm a Director of Sales for a leading insurance company and am responsible for 250 offices across the Northeast U.S. Our organization has struggled for many years with the very issues addressed in this text and I found the insight gained to be invaluable.

It is easy to see that the authors, Groff and Jones, are experienced management professionals. They adeptly and expertly framed the content in an enjoyable and easy to understand manner that is directly applicable in multiple business scenarios. In fact, I utilized several of concepts from the text in developing our annual business plan. Through these initiatives, we expect to improve efficiency and overall productivity resulting in increased profitability for the business unit.

Without a doubt, this text is a tool that will assist my organization in maximizing results in today's quickly changing business environment."

-- Rob Stone Pennsylvania Insurance Industry Executive

“This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention.”

- Robert E. Klabenes, President, Oklahoma State University-Okmulgee

"...The book nicely serves as an introduction to both the technical and behavioral sides of KM for those newly acquainted with the process." 

- Lorri Zipperer, reviewer for the newsletter Biofeedback Volume 29, Number 2 - Special Libraries Association.  See Full Review