The book will introduce you to a wide range of knowledge
management (KM) tools, techniques and terminology for enhancing
innovation, communication and dedication among individuals and
workgroups. The focus is on real-world business examples using
commonly available technologies, common sense and systems
thinking. The textbook format of this fun and exciting
introduction to KM makes it both memorable and practical.
Be more creative!
Build stronger networks!
The benefits of the emerging discipline of Knowledge Management (KM) have become clear to the Fortune 500. They are investing hundreds of millions of dollars annually in KM experts and technologies. Any
enterprise can be improved using the information sharing
and innovation driving concepts at the core of the
Knowledge Management movement. Are
you missing the boat?
Improve ANY business!
Strengthen ANY team!
own KM Training Class
Learn how America's biggest and brightest companies apply the
technologies techniques and principles of KM to drive up creativity, community and productivity. You
will find the textbook offers many business cases and
group exercises that make it
ideal for supplemental KM courses or corporate training.
Easy to read, user-friendly introduction to
Full of practical applications for business
professionals like you!
An Online Instructor’s Guide is available, with
power point slides, case studies, exercises and
Take your Networking skills to the next level!
This soft cover college-level textbook will bring you
up-to-speed on one of the hottest subjects in business
Executive Reader Testimonials
"As someone who has struggled to manage change
in several large organizations, I am very excited
about the powerful techniques in this textbook for
increasing business agility and empowering knowledge
- Wayne Anderson, Senior Vice President, Service
Management, Sabre Inc.
This book was my first introduction to Knowledge
Management. Truthfully, I could not be more pleased!
I'm a Director of Sales for a leading insurance
company and am responsible for 250 offices across the
Northeast U.S. Our organization has struggled for many
years with the very issues addressed in this text and
I found the insight gained to be invaluable.
It is easy to see that the authors, Groff and
Jones, are experienced management professionals. They
adeptly and expertly framed the content in an
enjoyable and easy to understand manner that is
directly applicable in multiple business scenarios. In
fact, I utilized several of concepts from the text in
developing our annual business plan. Through these
initiatives, we expect to improve efficiency and
overall productivity resulting in increased
profitability for the business unit.
Without a doubt, this text is a tool that will
assist my organization in maximizing results in
today's quickly changing business environment."
-- Rob Stone Pennsylvania Insurance Industry
“This systemically organized, innovative and
well-written book astutely integrates content,
technology and problem-solving into a learning tool
that sets the standard for maximizing learning in an
arena that is continuously bombarded with
interventions that compete for each learner's
- Robert E. Klabenes, President, Oklahoma State
book nicely serves as an introduction to both the technical and
behavioral sides of KM for those newly acquainted with the
- Lorri Zipperer, reviewer for the newsletterBiofeedback
Volume 29, Number 2 - Special Libraries Association. See
ISBN: 0750677287 Book/Paperback Measurements: 8 1/2 X 11 in Pages: 200 Imprint: Butterworth-Heinemann
Publication Date: 20 June 2003
78% of companies believe they are currently missing out on business opportunities by failing to successfully exploit available knowledge.
FileNet : A Consultant's Guide to Enterprise Content Management
Get the one and only independent book written on the market
leading, FileNet document management system. Learn how to
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Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.
-- Thomas A. Stewart
Todd Groff Consultant, IBM’s Business Consulting Services,
Jones Consultant, IBM’s Business Consulting Services,
Make Teaching KM Effective & Easy!
Topics include: Introducing KM; Personal KM; Capture & Corroborate;
Organize and Secure; Analyze and Collaborate; Story Telling
& Knowledge Transfer; Systems Thinking; Harnessing
Metcalfe's Law; 3D Communication; Building-In Knowledge
Exchange; Developing KM Strategies; The Ethics of KM; Metrics
and the Taming of Wicked Problems; and Careers Opportunities in KM.
Readership: Business courses with sections on
knowledge management; corporate training programs in knowledge
management and anyone business person looking for the ultimate
The text is set out in a clear and straightforward way, with
definitions highlighted, brief case studies included that
illustrate key points, dialogue sections that probe for
practical applications, and written exercises. Each chapter
concludes with discussion questions, review questions, and a
vocabulary review. You will that an Online Instructor’s Guide is
available, free of charge.
"Todd and I wrote this textbook to
introduce inquiring minds of all ages to the exciting and
valuable opportunities that KM methodologies offer. You won't
find it stuffed with difficult jargon or costly software recommendations.
Start unlocking the hidden potential of yourself and your team,
today!" -- Thomas P. Jones